Monday, 31 March 2014

The Booking Department

Hey everyone out there from Germany, Sweden and surprisingly from America !! (Whoever you are ;))

It was a very interesting day, but first I have to apologise, that I won't be able to accentuate everything with nice pictures from Schenker. Tomorrow I have to ask the manager, if I'm permitted to take some photos... And I have to admit, that somehow it's hard to move today, because Frida and I went to the gym yesterday and we did some spinning and some excercises for the body ;) Anyway, let me tell you a bit about this Monday.

Today I joined the booking department. Here, all customers call or send an e-mail to let the persons in charge know, if they want their consignments or parcels being transported from Sweden to another country or if it is within Sweden etc...
This department is devided in some small parts with one person each in charge. The most surprising thing is, that those 6 or 7 people can choose on Mondays, which part they want to take for the whole week. There they can decide between: Import, Export, Sweden, Finnland, Europe or E-mails.

That's really interesting for me, because at my company, everyone has to read and convert the e-mails into bookings etc. within his or her department. Like there are two persons in charge of Germany, so they wind up those affairs until it comes to the dispatch, where I am going to be, when I'm back in Germany ;)

At 12 o´clock the lunch-break started until 1 o´clock. Some of the people went home, others brought their lunch to work, and others again went out to buy something at a restaurant or so.
I had my lunch with me, because Frida and Jocke always are such great chefs, that I have no other option than taking the leftovers with me ;)))
The room, where you can eat, is pretty amazing. There is something like a kitchen with three fridges, seven microwaves and some dish washers. You can use everything you need! Moreover there are two big facilities where you can get some coffee, cappuccino and hot water for tea. (So, perfect for fika ;))

Afterwards I continued to watch the people from the bookings. I got to know Maria, who is responsible for the Import this week. She didn't hesitate to explain me everything she did. If it was writing an e-mail, responding to a call or just looking at some charts, she always told me how it works, or what the problem was and how she was going to solve it. I think I stayed three hours with her, haha... 

Today turned out to be a perfect day to learn something for my future as a freight forwarder, and I'm relieved that the people are very kind. Most of them say, that it's hard for them to talk in English, but after a time it works and I understand most of it. Maybe not all, because I don't have all that background knowledge. 

Tomorrow I'm going to see the traffic department, and then I will continue with the warehouse, support, mistake-correction and bills.  I'm so curious!!!!!

(I put some pictures in here, otherwise this entry would look very lifeless.. As you can see, spring is arriving here as well !)


2 comments:

  1. Well, that is really cool. Seems you learn a lot, for you and for your company. How long do they work? In shifts? Is it a well-paid job? What about the smokers? And how many employees are there? I like the idea of choosing a task for the whole week. Then they are more motivated I could imagine. And the activities vary from time to time, so it is not boring. Do they have big offices? Well, when you are back you should give a small presentation in some classes to motivate them to do an internship as well. See your blog tomorrow. Mrs Te

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  2. Most of them work from 8-17, but there are some people who work from 12-22 or 23:00. To be honest until now I didn't dare to ask something about the salary ;)..
    The smokers have to leave the building and the ground within the fences.
    There are about 90 employees in Värnamo, but like in Germany, there are several offices in Sweden, e.g. in Malmö or Gothenburg.
    The office is one big room for the planning-departments, so each department can communicate with the others and as always, the more important people have their own offices ;)
    I have to make a presentation? Perhaps I can do that, but it differs from person to person how they feel etc. For me, the Boklund-family helps me a lot to enjoy and survive these three weeks, otherwise I would be so homesick, that I wouldn't even go to work, I think...

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