Lean Production And Correcting Mistakes

Hello again!

As you can see, it is raining all the time today. It's quite depressing, but there can't be sunshine for 3 weeks!

Today was a bit long, perhaps because people told me some things I already saw, but it's better to have some repetition, so I can tell you more about it.

First I got lots of information about 'lean production'.. A quite good tool for high quality within a company.
It's about talking about problems, searching for the reason of them and solving those problems.
When there is e.g. a customer who doesn't fill in the street of the receiver all the time and doesn't react on tries of the emploees to correct him, the responsible people should make a list, when it has happened and how frequently, and in the aftermath you can show this to the customer and have a talk with him.
Most important task for all, is to respect each other. There are no stupid ideas or proplems which are too small to be solved. So  this works for smaller problems as well. That's why every departure has a whiteboard with those problems, reasons, responsible persons and when it should be solved. That's quite nice, isn't it?

Afterwards I joined the ladies from Indata. Here all corrections are done. Missing, streets, wrong postcode, wrong customernumber,..
There are around 7 women in this department, and one robot, haha. That's a computer nobody uses. Here a system works on its own, and corrects around 30% of the mistakes of a day, because it's too much to do for those women. There are only two more Indata departments in Sweden, but Värnamo has to do the most of it... They even get incorrect papers from Smalandsstenar... So you can imagine how much it is..
Sorry for almost no pictures, but I think everyone knows how an office looks like ;)...