The Service Department

Hello again ;)

Finally there was some time for the terminal today!
The support department seems to consist of many people, but I wasn't able to count, because always there were people from the warehouse and after some time, I gave up to think about, which one of them belongs to the department I was in ;)

Today I joined a really nice woman! She actually wanted some conversation, not just some talking about the job. Sometimes it feels better to talk about some ordinary things instead of work, you feel much more comfortable. Yeah, but anyway...

This department is responsible for the documents for the transports. If something is wrong, like there is a name, but no address, they have to do everything to find it out. That's pretty amazing! People make mistakes and others have to correct it, otherwise the consignment won't arrive.
Then we had some different examples today, e.g. a good  without any label, two goods with the same label or one good with a label but without a shipmentnumber on it. So as you can see, the mistakes can be various! That's why this department won't ever be boring, I think. There are always new challenges during the days and you can't tell, what is going to happen the next day ;)
In between, Caroline showed me the terminal again, where the small goods, or parcels are stored until they are spread over the area around Värnamo.
I also saw one big problem for this department. Some parts are outsourced to Malmö. So e.g. Värnamo has to send a blank list about derivations to them and the people in Malmö fill it in. It doesn't make sense, that people, who do not see what is going on in Värnamo have to do their work.. But sometimes the bosses decide like this and you have to live with this decision. Anyway, the people in Värnemo do a very great job. They manage the impossible by finding information, the customer didn't gave them.
This reminds me of a small dialogue Frida and I had one day. She told me, that Pontus really likes to draw Christmas-cards, and when he was younger, he wanted to send such a card by post to one of his teachers. And he only wrote the name of the teacher and put it into the letterbox (without stamp or address) and it was actually delivered! Unbelievable, isn't it??

I have to tell you something besides work, because I was so amazed. And maybe I acted like a child :3..
Jocke picked me up at work and we had to collect some food for the next days, and we drove to this really big shopping center (A6) in Jönköping. Can you see this little scanner on the picture? When you come into the super market, you can 'check-in' with your bank card and then you get such a scanner. Then you can continue shopping and scanning, and in the end, you give back your scanner and can leave the store. So you avoid queues pretty good ;).. 

As you can see, as always, I do not learn only something about work but about culture as well, haha. And it always surprises me, how much the Swedish people use a card, instead of cash..